Service & Repair

Data or Voice Circuit - Support Request

1. Log into your AccountView profile
2. Select Support in the top menu
3. Select Request Support
4. Fill out the form and provide a brief description of your issue
5. Select the best way to reach you
6. Click Submit Request

Internet or Email - Service Down

Why can't I access the internet or download email?

If you can connect to your internet service but cannot view web pages or check email, the problem is often related to improperly configured firewall software. Firewall programs often perform automatic updates, and these updates can change the way the firewall behaves. You may want to contact your firewall vendor or computer manufacturer to have the firewall settings checked.

For more information please contact us.

Network Status Check

What is the current network status? Is Alaska Communications network down?

To find out, follow these simple steps:

1. Dial 800-808-8083.
2. Enter your account or phone number.
3. Select the option for technical support.

If there's a network message or customer-impacting, widespread event, you'll hear a message with event details.

Service Order Viewing

How do I view my service order(s)?

Alaska Communications will inform you about the status of your online-submitted service order every step of the way from the Service Orders tab of your AccountView.

Get there in three easy steps:

1. AccountView Login
2. Select "Details for Account #XXXXXX"
3. Click on the "Service Orders" tab

The Service Orders tab will include an order number, the date it was modified, order status and estimated delivery date. Click on the order number for detailed records regarding each service order request.

Support Requests: How to Create

Before creating a support request, we encourage you to check out our FAQs and Troubleshooting Wizard, which may solve your issue. Sometimes it's as easy as restarting your router.

If your issue isn't resolved from our Support page resources, follow the steps below.

1. Log into your AccountView profile
2. Select Support in the top menu
3. Select Request Support
4. Fill out the form and provide a brief description of your issue
5. Select the best way to reach you
6. Click Submit Request

Voice Service - Line Noise or Static

What can I do if my telephone line has noise or static?

Visit our Troubleshooting Wizard to walk through this issue.

Voice Service - Lost Dial Tone

What can I do if my telephone has lost dial tone?

First, unplug any telephones, fax machines, or other devices from all of the telephone jacks. Wait five minutes, then plug one telephone back in and check for dial tone. This may reset the line and restore your service.

If you have access to the Network Interface Device (the gray box on the outside of your house usually located next to your electric meter), you can determine if the trouble is on the phone line or your inside wiring. The box will open with a flat-head screwdriver and allow you to plug a corded telephone into the test jack. If you have dial tone at the jack the trouble is with your inside wiring. If not, please contact technical support or file a support request through your AccountView portal.

We are available 24 hours a day to take no dial tone trouble reports.