InternetNow Support

InternetNow Service Connection Types

• There are two Connection Types: (1) FiberNow a Wall Jack Connection (2) InternetNow a WiFi Connection
• The InternetNow sign-up process depends on your building’s Connection Type
• Signup also varies for new vs. existing/returning customers
• Detailed instructions are provided within this support page for each sign-up or service-change scenario

Each location will have only one Connection Type. To find your location's Connection Type, please Select Your Location ➤

New FiberNow Customer: Wall Jack Connection Signup

How To Sign Up:

1. Find the wall jack with our logo in your home, room, dorm, or barracks
2. Plug a router or your computer via Ethernet cable directly into the wall jack
3. From your connected device, open a web browser and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select New Customer
5. You’ll be redirected to our website where you’ll Enter Your Address with your unit/barracks/dorm number to see what plans are available to you.
6. Select the InternetNow plan that works best for you
7. Enter your information. This information will be used to build your account
8. Confirm your plan selection by clicking Continue To Next Step
9. Enter you CPNI information (this information is used to build your account, and used by our representivites to confirm your identity when assisting you). Then click Continue To Next Step
10. Next, add your credit card details for payment and press Submit, continue to the next step
11. On the Submit page, you can add a promotion code in the Payment Summary
12. Review your order, check that you agree to Alaska Communications Terms and Conditions, and select Submit Your Order
13. Once your order is captured, the page will update with a congratulations message
14. IMPORTANT STEP: On the order confirmation page, write down your account number and CPNI password. You will need these to set up your account.
15. Once you have them written down, activate your account, by selecting Create My AccountView
16. Enter your information to Register an Account. Click Get Registration Code – code will be sent to your email address.
17. Enter your Verification Code (provided in your email) and CPNI password (hint: refer to step 14 for CPNI password).
18. Agree to our Terms and Conditions and continue into your AccountView.

New InternetNow Customer: WiFi Connection Signup

How To Sign Up:

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone)
2. Select the “InternetNow5G” option, if that does not appear or if your device does not support 5G then select the “InternetNow2.4G” option and enter password Alaska2.4
3. From your connected device, open a web browser using Google Chrome and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select New Customer
5. You’ll be redirected to our website where you’ll Enter Your Address with your unit/barracks/dorm number to see what plans are available to you.
6. Select the InternetNow plan that works best for you
7. Enter your information. This information will be used to build your account
8. Confirm your plan selection by clicking Continue To Next Step
9. Enter you CPNI information (this information is used to build your account, and used by our representivites to confirm your identity when assisting you). Then click Continue To Next Step
10. Next, add your credit card details for payment and press Submit, continue to the next step
11. On the Submit page, you can add a promotion code in the Payment Summary
12. Review your order, check that you agree to Alaska Communications Terms and Conditions, and select Submit Your Order
13. Once your order is captured, the page will update with a congratulations message
14. IMPORTANT STEP: On the order confirmation page, write down your account number and CPNI password. You will need these to set up your account.
15. Once you have them written down, activate your account, by selecting Create My AccountView
16. Enter your information to Register an Account. Click Get Registration Code – code will be sent to your email address.
17. Enter your Verification Code (provided in your email) and CPNI password (hint: refer to step 14 for CPNI password).
18. Agree to our Terms and Conditions and continue into your AccountView.

Returning Customer: FiberNow a Wall Jack Connection Signup

Have you had Alaska Communications service before? If so, you may have a AccountView login. Follow the steps below to order service as a returning customer.

1. Find the wall jack with our logo in your home, room, dorm, or barracks
2. Plug a router or your computer via Ethernet cable directly into the wall jack
3. From your connected device, open a web browser and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select Returning Customer
5. Sign into AccountView using your Username and Password.
6. Once you’re logged in, select the green Add New Products button.
7. Select Add a New Location and enter your address (make sure you select your correct address and building number from the drop-down menu)
8. Click Check Service Availability
9. Next, select the product and package you wish to add
10. Review your Order Summary and select a payment method. You will be required to input a credit card nickname and payment information
11. Click Pay & Place Order

Returning Customer: InternetNow a WiFi Connection Signup

Have you had Alaska Communications service before? If so, you may have a AccountView login. Follow the steps below to order service as a returning customer.

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone)
2. Select the “InternetNow5G” option, if that does not appear or if your device does not support 5G then select the “InternetNow2.4G” option and enter password Alaska2.4
3. From your connected device, open a web browser using Google Chrome and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select Returning Customer
5. Sign into AccountView using your Username and Password.
6. Once you’re logged in, select the green Add New Products button.
7. Select Add a New Location and enter your address (make sure you select your correct address and building number from the drop-down menu)
8. Click Check Service Availability
9. Next, select the product and package you wish to add
10. Review your Order Summary and select a payment method. You will be required to input a credit card nickname and payment information
11. Click Pay & Place Order

How to Move/Change Your Location

Are you moving locations and want to keep your InternetNow service?

1. Log into AccountView
2. Select Change Service Location
3. Select a date for when you want service to disconnect at your current location and reconnect at your new location
4. Input your new service address and select it from the dropdown
5. Select Move Services
   If you are receiving an error message, it’s because your new location doesn’t qualify for InternetNow service or has a different connection type. If this happens, please contact our team at 1-800-808-8083 for assistance in moving your service

How to Upgrade/Change Your Package

Use this section to upgrade and downgrade your service:

• If you choose to upgrade, your speed and price will change immediately, and you will be charged a prorated amount depending on your billing date
• If you choose to downgrade, your speeds and monthly bill will go into effect on your next billing date

Steps to change your current package/service:

1. Log in to your AccountView profile.
2. On the right side of the screen, click Change Subscription highlighted in blue
3. Choose the desired package plan, and select Continue
   Note – Different locations may have different packages available.
4. Review your order, and select the orange PAY & PLACE ORDER button
5. View your Confirmation Order, or select View Receipt

About InternetNow & FiberNow Billing

InternetNow is a prepaid service. This means when you sign up for service, you will be asked to provide a payment method. This payment method will be charged once service is activated and on a recurring monthly basis. Should you need to cancel service or change your payment method, you can do that in My Account.

For instructions managing your account, visit our Account Support page.

How To Use My Account

 

AccountView is home to your account information. With AccountView you can manage payments, view statements, submit support requests and more. For My Account support and how to’s, visit alaskacommunications.com/accountsupport.

 

Having Trouble Ordering

If you are having trouble ordering service, please call and speak to a Customer Service Representative at 1-800-808-8083.

How to Cancel Service

If you’d like to disconnect service, please contact us at 800-808-8083.

Connect to InternetNow WiFi Network

How To Connect:

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone)
2. Select the “InternetNow5G” option, if that does not appear or if your device does not support 5G then select the “InternetNow2.4G” option and enter password Alaska2.4

Please note, with Apple devices, if you disconnect/delete on one device (and you have another iPad, Macbook, etc. device), your other devices may add the 2.4 SSID back in and continue to have a poor experience. You will need to update your settings from within your cloud account (not from the device).

How to Find a MAC Address

Connecting your gaming or streaming device to your InternetNow service is simple. You’ll need to enter your device MAC address into your InternetNow account settings. Finding your MAC address is unique to each device (Xbox, PlayStation, Roku, etc.). Please search for “how to find MAC address on (device)”. Your device manufacturer or technical blogs will provide you with the latest steps for finding this information.

How to Manage Random MAC or Private Address

iOS 14

Apple’s iOS 14 update includes a Private Address feature that changes the MAC address of your device for each network it connects to. When connecting to InternetNow with a WiFi Connection Type, users should disable this feature to avoid filling multiple device slots on their account. Since InternetNow uses your device’s MAC address to authenticate to our network, our customers will need to turn this feature off.

iPhone or iPad

1. Open the “Settings” app and connect to our “InternetNow5G” network
2. Tap the “I” info icon next to the network
3. Toggle “Private Address” to off
4. Return to Wi-Fi Setting and turn Wi-Fi off and back on again
5. Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account

Apple Watch

1. Open the “Settings” app and connect to our “InternetNow5G” network
2. Select Wi-Fi
3. Select our “InternetNow5G” network
4. Toggle “Private Address” to off
5. Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account

Windows 10

Some versions of Windows 10 have a feature that randomizes the MAC address for different Wi-Fi connections. When connecting to InternetNow, disable this feature to avoid filling multiple device slots on your account. If you do not see the option for “use random MAC address” it is likely that your version of Windows 10 does not have this feature.

1. Select the “Start” button in the bottom left corner of the screen
2. Select the gear icon to go to “Settings”
3. Select “Network and Internet”
4. Select “Wi-Fi”
5. Set “Use random hardware addresses” to “Off”

Android 10

Phones running the Android 10 operating system (Android Q) include a feature that randomizes the MAC address for different Wi-Fi connections. This feature is enabled by default, but can be disabled for specific Wi-Fi networks. When connecting to InternetNow, users should disable this feature to avoid filling multiple device slots on their account.

Google Pixel

1. Open the Settings app
2. Select Network and Internet
3. Select Wi-Fi
4. Connect to the “InternetNow5G” Wireless network
5. Tap the gear icon next to the current connection
6. Select Advanced
7. Select Privacy
8. Select “Use device MAC”
9. Verify device MAC address matches the MAC address in account

Samsung Galaxy

1. Navigate to “Settings”
2. Select “Connections”
3. Select “Wi-Fi”
4. Select “InternetNow5G”
5. Tap the gear shaped icon next to the network you connected to
6. On the next screen there is a menu labeled “MAC Address Type”
7. Tap on “MAC Address Type”
8. Select “Use Phone/Device MAC”
9. Repeat these steps for the other InternetNow networks

How to Add a Device

Now that you are signed up, adding additional devices to your InternetNow service is simple and may be done in one of two ways: (1) in AccountView(2) via our Splash page.

Add a Device Through AccountView

1. Log into AccountView
2. Select the Manage Devices tab
3. Add in the MAC address
4. Add a unique Device Name to differentiate from others
5. Select Add A Devices

Please note, the max number of devices allowed per account depends on your package. You can find this information in AccountView.

Add a Device Through the Splash Page

First, you will need to find your location's Connection Type. To find your location's Connection Type, please Select Your Location ➤

Next, you’ll need to connect to the network based on what Connection Type is at your location:

1. Open a web browser from the device you would like to add
2. Our splash page will open after connecting to our network. If the page doesn't load immediately, navigate to a non-https site such as www.gointernetnow.com
3. When the splash page opens, find the Add Device section and select Log into AccountView
4. Log into AccountView ➤
5. Select the Manage Devices tab
6. Add in the MAC address (this should auto populate with the MAC address of the device you are currently using)
7. Add a unique Device Name to differentiate from others
8. Select Add A Devices

Do I need equipment (i.e. router)?

It depends.

If you live in a FiberNow building, we recommend connecting a router to the Ethernet port in the wall jack that has our logo on it. The router will give you WiFi capability. If you don’t have a router, you can connect your laptop or computer directly into the Ethernet port using an Ethernet cord.

If you live in an InternetNow WiFi-enabled building, then you do not need any additional equipment. Our WiFi buildings provide connectivity to compatible devices via the building’s WiFi connection.