We are discontinuing MyAccount (your current account portal). Get ready for your new customer service portal, AccountView. Here, you’ll manage your service and billing starting mid-February, 2025.
To log in use your email address as your username and the temporary password sent to your email. You can also select "Forgot Password" for assistance logging in. If you should need further assistance please contact us at 800-808-8083.
Why are we making this change?
This change will simplify our systems, allowing for more efficient support and communication options (like SMS and personalized chat). It will also allow us to easily make future improvements on support, services, and offerings.
Will there be any changes to my service?
No, there will be no changes or impact to your service. Only the way you are billed, and how you access your customer portal, will change. You will receive information on where to log in to your new AccountView portal via email.
How will billing change?
Your billing date may shift slightly, but your amount and payment details will stay the same. We will continue to charge your preferred method of payment through AutoPay. In the event of a payment issue, we will continue to bill you for service until the issue is resolved (See Terms and Conditions).
Will my payment method change?
No, your current payment method will continue to be used. You will continue to be on autopay and enrolled in paperless billing.
What if I need help or have questions?
You’re welcome to use our self-service support tools, like our virtual chat assistant. For further assistance, please contact our customer support team (M-F, 8-4pm AKT)
Will there be any fees or charges?
Late Fee: If payment is not made on time, a late fee will be charged.
Reconnect/Disconnect Fee: Applicable if service is disconnected and reconnected.
Seasonal Suspend: A charge of $18.95/month to keep service inactive but ready to restart, avoiding the reconnect/installation fee of $99.99.
